Ground operations are an essential task for all airlines to deliver smooth turnarounds and on-time departures with safety being the number-one priority the airport handling manual is the definitive source for the latest industry approved policies and standards. covering all facets of safe and efficient airport operations it is now available as a book or a software application either in CD format or as a web download. developed under the auspices of IATA over 30 years. this unique manual updated annually has been designed for anyone involved in airport operations such as ground services providers airport operators. Airlines regulatory authorities cargo handlers ground support equipment manufacturers training departments procurement and sales departments the covers key what to do aspects of ground handling namely passenger and baggage handling cargo. and Mail handling aircraft handling and loading load control our site management and safety. airport transfers handling ground support equipment specifications the internationally recognized contract template known as the standard ground handling agreement or SGH a is also maintained in the addition to the iata also offers airport handling solutions in consulting including CEI v farmer business intelligence with airport is work groups with over 45 Task Forces training with over 40 courses in multiple languages events with the annual IATA. ground-handling conference GHC and the icon workshops and seminars to learn more about iotus airport.